Shipping policy

Shipping Policy

Last updated: 27.03.2026

Thank you for shopping with us! Below you’ll find everything you need to know about how we handle shipping. Please feel free to edit this policy to match your store’s needs.

1. Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you of any significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times: 2 to 3 working days

Domestic (UK): Tracked 48 Royal Mail.

Delivery times are estimates and NOT guaranteed and may vary depending on your location and external factors.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to become available.

4. Shipping Delays

We are not responsible for delays caused by carriers, customs, or unforeseen circumstances (e.g., weather, strikes).

5. Incorrect Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to incorrect information we will not refund the original postage costs.

6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at help@froglane.co.uk within 7 day of delivery (or expected delivery date). We will work with the carrier to resolve the issue.