Shipping policy

Shipping Policy

Last updated: 11 September 2026

Thank you for shopping with us! Below you’ll find everything you need to know about how we handle shipping. If you have any questions about your order or delivery, please contact us at help@froglane.co.uk.

1. Processing Time

All orders are processed within 1–3 working days (excluding weekends and UK public holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you of any significant delays.

Pre-order items are subject to the separate pre-order terms set out in our Terms & Conditions and the Pre-Orders section below.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time: 2–3 working days

Domestic (UK): Tracked 48 Royal Mail.

Delivery times are estimates and not guaranteed and may vary depending on your location and external factors.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number where tracking is available.

Please allow 24–48 hours for tracking information to become available.

4. Shipping Delays

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, strikes or other unforeseen circumstances.

If your order is delayed, please contact us and we will do our best to assist you.

Nothing in this Shipping Policy affects your statutory consumer rights.

5. Incorrect Addresses

Please check that your shipping address is correct before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided by the customer, please contact us so we can discuss the available options.

Any refund or additional delivery charge will be handled in accordance with your statutory rights and the circumstances of the order.

6. Lost or Damaged Packages

If your order arrives damaged, is missing or appears to have been lost in transit, please contact us as soon as reasonably possible at help@froglane.co.uk.

We will work with you and the delivery provider to investigate and resolve the issue.

Nothing in this section affects your statutory consumer rights.

7. Pre-Orders

Pre-order items are not currently in stock and will be dispatched once the relevant stock has arrived with Frog Lane.

Once the pre-order stock has arrived with us, we aim to dispatch your order within 10 days.

The 10-day dispatch period begins once the relevant pre-order stock has been received by Frog Lane.

Any estimated arrival date shown on our website is provided as a guide and may be subject to change due to circumstances outside our reasonable control, including supplier delays, manufacturing delays or delivery delays.

If an order contains both pre-order and in-stock items, we may hold the order and dispatch the items together once the pre-order item is available.

Please see our Terms & Conditions for full information about pre-orders, including cancellations and orders containing both pre-order and in-stock items.